Refund And Return Policy
We Want You to Be Satisfied!
All items are quality-checked before shipping.
Returns
– Damaged Items: If your item arrives damaged during shipping, we’re here to help! Please inspect your order immediately and contact us within [1] day of receipt of the item, together with photos of the damage of the item, the shipping box it came in and your order number.
– Resolution: We’ll work with our suppliers to arrange a replacement, and if no replacement is possible, we will issue a refund for items that were damaged during shipping.
Important
Information:
– No Change of Mind Returns: We don’t accept returns for items that don’t meet your expectations or if you change your mind. We provide detailed product information to help you make the right choice before you buy. If you need more product information before you buy, please don’t hesitate to email us on info@mannitude.com. We will help you get all the info you need quickly.
Refunds:
– For Damaged Items Only: If a replacement item is not possible at our end, a refund will be issued for items that are damaged in shipping upon arrival. Processing times may vary.
Warranty
Cee-Sim is happy to offer a 2-year warranty on all items, if the care-guide is followed correctly. To begin a warranty claim, email us with your order #, photos (without photos, we can’t help you) and a clear description of the damage. The warranty claim must be initiated immediately after noticing something is wrong.
If the replacement item is out of stock, we will issue a store credit equivalent to the amount initially paid for the item.
*We do not warrant: food items.
Use products for what they are intended to be used for. Follow standard care procedures, or the care guides where available to prevent any of the above.
Need Assistance?
Contact us at info@cee-sim.com with any questions or concerns about your order. We’re here to help!
Thank you for shopping with us!
Our Other Policies
In addition to our Refund and Return Policy, please take time to review our other policies: (i) Cookie Policy, (ii) Privacy Policy and (iii) Shipping Policy. Familiarizing yourself with these documents is important.
Changes to this policy
We may revise this policy on occasion. This Refund And Return Policy was last updated on 2 September 2024.
External Contact Information
Hellenic Data Protection Authority
