FAQ
Our FAQ page aims to answer all your questions about GSPR Compliance, products, shipping and/or returns.
GSPR Compliance
A: HONSON VENTURES LIMITED, gpsr@honsonventures.com, 3, Gnaftis House flat 102, Limassol, Mesa Geitonia, 4003, CY.
A: Yes, we offer a 2-year warranty on all brands, whether generic or specific, in the EU and Northern Ireland as per Directive 1999/44/EC. All our products undergo strict Quality Control. Please inspect your product for any defects upon receipt. If you find any defects, take photos immediately and contact us. Failure to act promptly may result in us not being responsible for replacing or refunding a product under the category “defect” once it has been used after the defect has been noticed.
A: Do not consume or ingest clothing items. Avoid wearing beverages or using them inappropriately. Do not insert objects, such as pickleballs, into electrical outlets. Please use common sense and utilise the product as intended. We will not be held liable for misuse or pranks that result in injury or damage. This responsibility lies with the user, regardless of regulations.
Products
A: The “Art Styles” are chosen to shine a light on some major markers in the Bible. The ones that don’t directly point to the Bible, point to great deception in the world as we know it. The styles are to be used on the products which then can be gifted to someone who needs to “wake up” as they say, OR can be bought and used as conversation starters. The whole point is to make people think and ask questions.
A: That depends on you. Whatever you are passionate about and have knowledge of, is what should probably guide you when you purchase something.
A: At this time, we don’t offer customizations.
A: Unfortunately not, as they ship from all over the world and from different suppliers. Each supplier has its own rules.
A: Our products are made from high-quality materials that are both durable and stylish. Whether it’s soft cotton for our apparel or sturdy, high-end materials for accessories. You can trust that every item has been chosen to meet the highest standards for both functionality and style.
A: We update product availability in real-time on our website. If a product is out of stock, you’ll see an alert on the product page.
Shipping
A: For orders shipped within the EU from EU-based suppliers, generally, no. For orders shipped internationally (such as from the U.S. to the EU or vice versa), you may need to pay import duties, customs fees, or local taxes, as determined by the destination country’s customs agency. Cee-Sim cannot predict or cover them.
A: We process immediately. The supplier then prints the product, and it ships within 2 – 4 days depending on the item.
A: If a product ships from a place to the same place, 2–5 Business Days. – From an adjacent continent to another, 5–15 Business Days. – From one continent to the other, 10–30 Business Days.
A: Our suppliers use a standard shipping method that balances cost and speed. Delivery times depend on the location and product origin.
A: We base shipping costs on product weight, size, and destination. We have set accurate flat rates for each item to cover these costs. Shipping for more than one of the same item is generally cheaper, but heavier or delicate products may incur the same shipping fee as the first item. For example, a glass cutting board ships at the same shipping cost each time no matter how many of them you purchase.
A: Yes! We offer free shipping on orders over €85 for the US, €100 for Europe, €125 for New Zealand and Australia, and €150 for Canada and the rest of the world.
Tracking & Pick-Up Points
A: You’ll receive an e-mail with a tracking code once your order has shipped.
A: No. We are unable to ship your order to a parcel shop or a pick-up point. You are responsible for filling in a valid shipping address.
Oops!
A: Kindly note that once the courier scans your package, it is no longer our responsibility if the package is delayed, lost, or stolen. If the package never arrived and got lost in transit, and the tracking code marks it as missing, we will send you a replacement or store credit with the total order value. MCee-Sim is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided by the customer. Cee-Sim is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. We cannot refund shipping costs for shipments that are lost or returned to us due to an error in the address provided.
A: Please contact us immediately to change your details and to see if we can still change it. If your item has already been shipped, we cannot change or re-route your product, and you will not be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase.
A: Packages returned to us due to multiple unsuccessful delivery attempts or due to an insufficient address or any reason beyond our control will be issued a store credit (less initial and return shipping fees). Returned parcels can be reshipped at the customer’s request, however, a new shipping fee will be charged.
Refunds, Returns & Warranty
A: Once you have placed an order, we cannot cancel or modify the shipment/order. We approve orders within a timeframe of 30 minutes, so unfortunately, we are unable to cancel your order.
A: If your item arrives damaged, please contact us within 1 day of receiving the item, providing photos of the damage, the shipping box, and your order number. We’ll arrange for a replacement or, if not possible, issue a refund.
A: We don’t accept returns for items that don’t meet your expectations or if you change your mind. We offer detailed product information to help you make the right choice before purchase. Contact us if you need further info.
A: We issue refunds for items that arrive damaged during shipping. If a replacement isn’t possible, we will process a refund. Please note that processing times may vary.
A: Items* may be returned within 30 days of receipt. Refunds will be issued via the original payment method. Please make sure the items are returned in new, unused condition in original packaging. *Please note that we do NOT accept returns on any food items. For any returns, postage will be at the buyer’s expense. Send an e-mail to info@cee-sim.com with your order number and the items you’d like to return, you will then receive a return form and can return it to us.
A: Cee-Sim is happy to offer a 2-year warranty on all items, if the care-guide is followed correctly. To begin a warranty claim, email us with your order #, photos (without photos, we can’t help you) and a clear description of the damage. The warranty claim must be initiated immediately after noticing something is wrong. If the replacement item is out of stock, we will issue a store credit equivalent to the amount initially paid for the item. *We do not warrant: food items. Use products for what they are intended to be used for. Follow standard care procedures, or the care guides where available to prevent any of the above.
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Our Policies
Please take time to review our policies: (i) Privacy Policy, (ii) Cookie Policy, (iii) Shipping Policy, and (iv) Refund And Return Policy.
